Let’s face it – social media is not a fad. It’s not going away…especially in call centers. In 4-5 years, will your customers even want to call you? Or will they be connecting with you through other channels, such as self-service, online, live chat or Twitter? But many contact centers aren’t sure how to even begin using social media (what networks to use, how to use them effectively) and what to measure (can ROI even be measured)?
Call Center Week presents The Summit 2011 to address this major trend head on and answering the critical questions. We’ve gathered people that are leading the way in leveraging social media, including Best Buy, MyPublisher, Thumbplay, Constant Contact & Qwest. They will provide the “how-to” details of beginning to use social media and proving to your C-Suite that you aren’t just “playing on Facebook all day”.
The event will be held January 24-27, 2011 at the Doubletree Resort (on International Drive) in Orlando, FL. The full agenda and complete event details are available online.
The Summit invites you to be a Social Media Advocate – Join the conversation! This year as we address the increased use of social media in call centers, we want to leverage your insight, learnings, photos, videos and other exciting content leading up to and at the event through networks such as Twitter, LinkedIn, YouTube and Flickr. Just send your Twitter handle to firstname.lastname@example.org & we’ll give you the hashtag to use.
- January 24-27, 2011 at the Doubltree Resort-International Drive in Orlando, FL