Category Archives: Call Center Week’s Summit

Calling all Social Media Advocates!

Let’s face it – social media is not a fad.  It’s not going away…especially in call centers.  In 4-5 years, will your customers even want to call you?  Or will they be connecting with you through other channels, such as self-service, online, live chat or Twitter?  But many contact centers aren’t sure how to even begin using social media (what networks to use, how to use them effectively) and what to measure (can ROI even be measured)?

Call Center Week presents The Summit 2011 to address this major trend head on and answering the critical questions.  We’ve gathered people that are leading the way in leveraging social media, including Best Buy, MyPublisher, Thumbplay, Constant Contact & Qwest.  They will provide the “how-to” details of beginning to use social media and proving to your C-Suite that you aren’t just “playing on Facebook all day”.

The event will be held January 24-27, 2011 at the Doubletree Resort (on International Drive) in Orlando, FL. The full agenda and complete event details are available online.

The Summit invites you to be a Social Media Advocate – Join the conversation! This year as we address the increased use of social media in call centers, we want to leverage your insight, learnings, photos, videos and other exciting content leading up to and at the event through networks such as Twitter, LinkedIn, YouTube and Flickr. Just send your Twitter handle to & we’ll give you the hashtag to use. 

Join the conversation with The Summit on: Facebook / Twitter #CCSummit / WordPress / LinkedIn

Call Center Week presents The Summit

January 24-27, 2011 at the Doubltree Resort-International Drive in Orlando, FL

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Do you have a story about your call center to tell?

We’re ramping up for Call Center Week’s 6th Annual Summit which will be held January 24-27, 2011 in Orlando, FL as a part of our Customer Management event portfolio.  I’m interested in hearing about what new initiatives you are working on and if you have a call center story to tell your colleagues.   Apart from the great networking opportunities provided, talking about your experience as a call center leader is a great way to help others learn from the challenges you face and how to overcome them. 

If you’d like to be considered as a speaker, fill out our “Story to Tell” form and email it to

Based on market research and in order to continue providing cutting-edge content, we will introduce new learning formats and topics on the program this year.  Some new ideas in consideration include: Knowledge Exchange, Blue Sky, Brainstorming, “Group Therapy” and the Brilliance Bar. Once topics are selected, we can discuss the best learning style fit. However, if you are specifically interested in leading an innovative format, be sure to note it on your “Story to Tell” form.

If you are not interested in speaking, but would like to get more information about attending, email me at I would be more than happy to send our draft agenda and event details.

I look forward to hearing about your recent projects and speaking with you about Call Center Week’s 6th Annual Summit!

Call Center Week's 6th Annual Summit

Call Center Week's 6th Annual Summit

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