We’re ramping up for Call Center Week’s 6th Annual Summit which will be held January 24-27, 2011 in Orlando, FL as a part of our Customer Management event portfolio. I’m interested in hearing about what new initiatives you are working on and if you have a call center story to tell your colleagues. Apart from the great networking opportunities provided, talking about your experience as a call center leader is a great way to help others learn from the challenges you face and how to overcome them.
Based on market research and in order to continue providing cutting-edge content, we will introduce new learning formats and topics on the program this year. Some new ideas in consideration include: Knowledge Exchange, Blue Sky, Brainstorming, “Group Therapy” and the Brilliance Bar. Once topics are selected, we can discuss the best learning style fit. However, if you are specifically interested in leading an innovative format, be sure to note it on your “Story to Tell” form.
If you are not interested in speaking, but would like to get more information about attending, email me at firstname.lastname@example.org I would be more than happy to send our draft agenda and event details.
I look forward to hearing about your recent projects and speaking with you about Call Center Week’s 6th Annual Summit!